Helpdesk

Information services strives to keep all Palmer employees working efficiently on the hardware and software provided to you.  However, at times problems may arise with your computer, telephone, etc.  If you are looking for assistance with anything having to do with your computer or telephone, please make your request here -  helpdesk.palmer.edu 

Logging in to the helpdesk is easy!  Just use your network login ID and password. 

The link below gives you the same instructions used in training.

Helpdesk Training Manual -- ALL Campuses

When you place a request in the helpdesk, please remember a few things:

• Details!!  We need to know what you were doing when the problem occurred and what happened afterwards.  If there are any error messages associated with the problem, either re-type them into your message to us or do a print screen.  Be sure to review the calls you have in the helpdesk.  We do update information so you know what is going on at a glance. 

• The nature of the problem.  There is a drop-down list that allows you to choose a category that the problem falls under.  Please pick one - this helps us direct the request to the appropriate person.  If it is anything for the student administrative systems or raintree please pick programming maintenance as the category.

• What is the priority of the problem.  There is a place on the helpdesk form to put in the priority.  High priority requests are those that keep you from doing your job.  Medium priority requests are those that definitely need to be fixed, but could be put off for up to a week.  Low priority requests are issues that you would like resolved or new requests, but do not keep you from doing your job.

• We want you to get great service from Information Services.  Please give us feedback via e-mail on the quality of service you receive from both technicians and programmers.