Phone/Voicemail FAQ

Your phone only rings once?

Does your phone only ring once and you are unable to answer it?  If so, you need to take your phone off of "cover" and stop it from forwarding.

To do so, pick up your phone and press #3.  You will hear 3 beeps.  Hang up your phone.  now, pick up your phone again and press #2.  Again, you will hear 3 beeps.  Your phone should now ring its standard amount of times. 

To enable "Send Calls" or "forward" your calls (choose one)

To enable Send Calls, press *3.  "Send Calls" tells the phone to follow your cover path (where the phone rings if you do not answer). 

To enable call forwarding, press *2.  Then, after the 3 beeps, enter the extension you want your phone to ring to.

Transfer a call to Voicemail

If you want to transfer a call to another person's voicemail, follow these steps:

• press the transfer button
• dial 5668
• ignore the operator telling you to "enter the 3-digit code" and enter the 4-digit extension
• press transfer again and hang up

Flashing Speaker Light?

Press the Select key and then the Speaker key.  This is usually caused by a power outage or the phone being unplugged.

Do you need to change the name others hear after reaching your voicemail?

Access your voicemail box, press 5 and then 5 again and follow the prompts.